CUSTOMER
FAVORITES

1. Information Collection: We collect personal information such as your name, email address, phone number, and delivery address only when necessary to process your orders and provide our services.

2. Data Usage: Your information is used to process orders, arrange deliveries, provide customer support, improve your shopping experience, and send updates when you have subscribed to them.

3. Data Protection: We take reasonable security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

4. Third-Party Sharing: We do not sell your personal information. Information may be shared only with essential service providers, such as delivery and logistics partners, when required to fulfill your order.

5. User Rights: You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.

6. Cookies: We may use cookies and similar technologies to maintain website functionality, remember preferences, and understand website traffic and usage.

7. Policy Updates: We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and continued use of the website after updates constitutes acceptance of the revised policy.

8. Delivery Terms: Orders are generally delivered within an estimated 7–14 business days. Delivery times may vary depending on the delivery location, product availability, and logistics conditions.

9. Payment Terms: We accept Cash on Delivery (COD) only. No online payment, card payment, UPI payment, or other prepaid payment methods are accepted. Payment must be made in cash at the time of delivery.

10. Contact: For any privacy-related questions, concerns, or requests regarding your personal information, please contact our Data Protection Officer at privacy@universalshoppinghub.in.

1. Acceptance: By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions.

2. Eligibility: You must be at least 18 years old to place an order. By making a purchase, you confirm that the information provided by you is accurate and complete.

3. Product Descriptions: We make reasonable efforts to ensure that product descriptions, images, specifications, and other information are accurate. However, minor variations may occur.

4. Pricing: Product prices may be changed or updated without prior notice. Promotional and sale prices are valid only for the specified period or while stocks last.

5. Orders: We reserve the right to accept, reject, modify, or cancel an order due to product availability, incorrect information, pricing errors, or other legitimate reasons.

6. Delivery: Orders are generally delivered within an estimated 7–14 business days. Delivery times may vary depending on location, product availability, weather, logistics, and other circumstances beyond our reasonable control.

7. Payment: We accept Cash on Delivery (COD) only. No online payment, UPI payment, credit card, debit card, bank transfer, wallet payment, or advance payment is accepted. Customers must make the full payment in cash at the time of delivery.

8. Intellectual Property: All website content, including text, graphics, logos, images, designs, and other materials, is owned by or licensed to Universal Shopping Hub and may not be reproduced or used without permission.

9. Returns and Liability: Products may be eligible for return or replacement according to our Return & Refund Policy. To the extent permitted by applicable law, Universal Shopping Hub will not be responsible for indirect, incidental, or consequential damages arising from the use of products or the website.

10. Governing Law: These Terms & Conditions shall be governed by the applicable laws of the jurisdiction in which Universal Shopping Hub operates. Any disputes will be handled according to applicable law.

1. Return Window: Eligible items can be returned within 7-14 days of delivery. Return requests submitted after this period may not be accepted.

2. Product Condition: Products must be unused, unworn, undamaged, and returned in their original packaging with all tags, accessories, and related items intact.

3. Non-Returnable Products: Personal care products, perishable items, customized products, and products that cannot be resold for hygiene or safety reasons are generally non-returnable unless they are received damaged, defective, or incorrect.

4. Return Process: Customers must contact our support team to initiate a return request and provide the required order and product details. Return instructions will be provided after the request is reviewed.

5. Product Inspection: All returned products are inspected after receipt. Return approval may take approximately 3–5 business days, depending on the condition of the product and the reason for return.

6. Refund Eligibility: Once a return is approved, the applicable refund amount will be processed according to this policy. Refund eligibility may depend on the product condition and reason for the return.

7. Refund Method: Since we accept Cash on Delivery (COD) only, refunds for eligible COD orders will be processed through bank transfer or store credit. No online payment, UPI, card payment, or prepaid refund method is applicable.

8. Return Shipping: Return shipping costs may be borne by the customer for eligible change-of-mind returns. If the product is defective, damaged, incorrect, or otherwise qualifies for seller-paid return shipping, the applicable return shipping cost will be covered by us.

9. Delivery & Refund Timeline: Standard delivery generally takes 7–14 business days. After an approved return is received and inspected, eligible refunds are generally processed within 5–7 business days.

10. Exceptions: We reserve the right to reject a return or refund request if the product does not meet the return conditions, is damaged due to customer misuse, is missing original components, or falls under a non-returnable category.